Refund Policy

1. Before your report is delivered

You may cancel at any time before a reviewer has been assigned and receive a full refund. Email support@manratings.com with your order tracking link.

2. Full refund cases

• Your report is not delivered within 72 hours of payment.
• The report is incomplete, empty or clearly does not correspond to your submission.
• You were charged more than once for the same order.
• Your images could not be evaluated and you do not wish to re-upload.

3. Satisfaction guarantee

If your delivered report is genuinely not useful to you, tell us within 14 days of delivery and we will either arrange a second evaluation by a different reviewer at no cost, or refund you in full. Your choice.

4. What we cannot refund

A low score is not a defect. Because you are purchasing a subjective human opinion, we cannot refund an order solely because you disagree with the score or the commentary. Delivered digital services are otherwise non-returnable once the report has been opened, except under the guarantee above.

5. EU right of withdrawal

ManRatings supplies digital content that begins to be produced immediately after payment. By ordering, you request immediate performance and acknowledge that your 14-day right of withdrawal lapses once your report has been delivered. Our satisfaction guarantee in section 3 goes beyond this statutory minimum.

6. Processing

Approved refunds are returned via Stripe to the original payment method within 5–10 business days. We do not issue store credit.

7. Chargebacks

Please contact us first — we resolve almost every case within 24 hours. Your bank statement shows "MR Services", not ManRatings, to protect your privacy.